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What have you been saying about us?

Over the last year, we have received some wonderful comments from you. However, to make our events as amazing as they are, we rely on the expertise of colleagues from a number of departments here at the University of Leeds.

We are all about sharing the love, so have a look at what our customers have told us about the teams in the Commercial and Campus Support Services. They really do show the commitment we all have in living up to our values, which are to Go the Extra Mile, Show We Care, Share a Smile, and Know Our Stuff!


That’s us, the conference and events team here at the University of Leeds!

“Every member of staff was unbelievably helpful and friendly. Catering, waiting, the guys at reception, the staff I met in the lift. Fabulous service.”

“Blown away again by the dedication, kindness, and professionalism of the MEETinLEEDS staff.”

“Excellent organisation and operation. Everyone was friendly and very helpful. No other conference in my experience has been better organised.”

“All of the MEETinLEEDS and Communication Matters crew, from the Angels to the organisers, were helpful, enthusiastic and informative. They’ve put on a spectacular conference in a fabulous setting. Well done to all involved.”

“It far surpassed my expectations and despite being exhausted, already looking forward to next year! The accommodation was superb and likewise, much better than anticipated! THANK YOU overall to everyone for making it a fantastic and memorable occasion.”


Your catering service at the University of Leeds, including the Deli(very) team.

“The food was very good indeed. We had the chicken pizza and the root vegetable and halloumi salad – both delicious and good value. Assuming it is not a trade secret, could you ask the team at the Edit Room to email the recipe for the root veg salad. It was that good!”

“Thank you for the provision of the excellent Ziff café, which so further enhances our overall daily experience of the University!”

“I don’t often do this but I thought you should know that Mark and the team put on a super lunch today – it could not have been better and it was a real credit to the University.”

“We love using Deli(very) because it takes the fuss out of catering our events and the food is always high quality.”

“I wanted to pass on some feedback about your café staff working in the Parkinson Court. What an amazing team! As a regular customer, I observe their professionalism and excellent work almost every day. They not only very professional but also very friendly, and brightened many of my days. It is my favourite café on the campus because of the staff working there. They are always willing to go an extra mile and make an effort to help out and meet customer needs. They CARE!”

Sport & Physical Activity

The University’s sports facilities, including The Edge gym and the Gryphon Centre, and sport development programmes.

“The facilities are of high quality and the nicest gym I have ever been in. Amazing range of classes, great equipment, the pool is always clean, and the staff are extremely friendly.”

“The range of exercises classes and the timings of classes. I don’t believe some of these classes exist anywhere else in Leeds and the frequency and length of times classes run is brilliant. Very impressed.”

“I absolutely love the swimming facilities and recommend them to friends and work colleagues.”

“Any issues that arise they have dealt with quickly and with the utmost professionalism. The staff are very helpful.”

“Staff are friendly and understanding. They go out of their way to help!”

Cleaning Services

A team of over 350 staff, who service all the academic buildings and outdoor spaces on the University of Leeds campus.

“I would just like to thank you on behalf of the School for all the hard work and effort you and your team are putting in to keep the School clean and tidy, especially with the arrival of new students next week and upcoming Open Days. It is very much appreciated.”

“I would be grateful if you could pass on my thanks to the Cleaning Services team who are currently in Baines Wing doing a deep clean. It is the first time that I have taken the effort to approach them to thank them pretty much for a thankless job that they are doing.”

“I just wanted to say how lovely, clean and fresh-smelling the Ziff Building is each morning. The cleaner does an excellent job and is friendly and pleasant too!”

“I just wanted to drop you an e-mail to say how well Mark is doing while looking after our building. He is a charming person, who always seems happy to help despite the huge task of looking after our large building full of messy art students!”

“Every bit of the Clothworker’s South Building is perfectly clean and tidy, which helped show the recent refurb in a great light and the cleaning team’s commitment to providing excellent service.”

Security Services

The team offers crime prevention advice, campus patrols, crime investigation, and response to alarms and emergencies.

“I just wanted to send a message of thanks to staff from security who supported Disability Services in working out how best to secure the building over the holidays and for responding to my call this morning and ensuring staff could enter the building as needed on their return to work after the holidays.”

“Just wanted to say a huge thank you both for your time on Tuesday and for giving such good advice to our cycle club members, let hope we see a decrease in the number of cycles taken from here.”

“Thank you again for the wonderful organisation when I felt faint, which of course both aided me and kept the graduation celebrations outside uninterrupted!”

“Just wanted to say thank you for the help security gave me yesterday when we had an incident with a ‘missing’ student and some very concerned parents he was really helpful and patient. Stuart took the trouble to ring me a couple of times to keep me informed, and then rang again this morning to say that the student had turned up all safe and sound.”